The Investing Edge
of Enterprise IT


05
Apr
2017

CX in the Age of Innovation – When Digital and Physical Worlds Collide

It’s no secret that customer experience (CX) is more critical than ever and a top priority for businesses worldwide. More than 50 percent of organizations will invest significantly in CX by 2018, according to Gartner. Combined with an estimated $1.6 trillion lost annually as a result of poor service, all companies risk survival if they fail to deliver an exceptional
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03
Apr
2017

Shoptalk 2017: Retail is dead, long live retail!

Discussion about the future of retail has never been more lively and opinions around what’s to come are diverse. The headlines on any given day offer much to think about, and questions have no simple answers. Is ecommerce killing the traditional shopping model? Is retail dying? While the conversation runs deep and is highly nuanced, at the end of the
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