The Investing Edge
of Enterprise IT


05
Apr
2017

CX in the Age of Innovation – When Digital and Physical Worlds Collide

It’s no secret that customer experience (CX) is more critical than ever and a top priority for businesses worldwide. More than 50 percent of organizations will invest significantly in CX by 2018, according to Gartner. Combined with an estimated $1.6 trillion lost annually as a result of poor service, all companies risk survival if they fail to deliver an exceptional
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