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Industry Trends

Ascent B2B IT Forum – Secrets to a Successful Startup/Corporate Relationship

Ascent B2B IT Forum – Secrets to a Successful Startup/Corporate Relationship

Today’s ultra competitive, ever-evolving and customer-centric business landscape demands a continuous flow of change – change that’s often delivered in the form of “shiny and new.” Innovation has become the cornerstone for sustainable success, and one way to achieve this is through strategic partnerships. As a result, mergers and acquisitions activity continues to trend upwards, […]

Customer Service Week and The Future of Work: Where Are We Headed?

Customer Service Week and The Future of Work: Where Are We Headed?

This week marks the 25th annual Customer Service Week, a nationally recognized event that celebrates the importance of customer service and the people who are associated with this increasingly significant business element. This blog celebrates the technology that allows these people to do an exceptional job – and where and how it should be leveraged […]

Automation and the Future of Work

Automation and the Future of Work

The topic of artificial intelligence (AI) is red hot and dominates the headlines for much of the daily tech news cycle. There’s been some intriguing (and attention grabbing) themes running between these headlines including the potential for AI to end humanity (which included a public feud between Elon Musk and Mark Zuckerberg).  Another key theme […]