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Industry Trends

Customer Service Week and The Future of Work: Where Are We Headed?

Customer Service Week and The Future of Work: Where Are We Headed?

This week marks the 25th annual Customer Service Week, a nationally recognized event that celebrates the importance of customer service and the people who are associated with this increasingly significant business element. This blog celebrates the technology that allows these people to do an exceptional job – and where and how it should be leveraged […]

Automation and the Future of Work

Automation and the Future of Work

The topic of artificial intelligence (AI) is red hot and dominates the headlines for much of the daily tech news cycle. There’s been some intriguing (and attention grabbing) themes running between these headlines including the potential for AI to end humanity (which included a public feud between Elon Musk and Mark Zuckerberg).  Another key theme […]

Ascent B2B IT Forum – Next-Gen Enterprise Tech: How AR & VR are Pushing New Boundaries

Ascent B2B IT Forum – Next-Gen Enterprise Tech: How AR & VR are Pushing New Boundaries

2016 marked the year that augmented and virtual reality (AR/VR) made it out of research and development labs and became a consumerized – and widely recognized – technology. In fact, Gartner’s latest emerging technologies Hype Cycle plots AR and VR on the “Slope of Enlightenment,” and IDC forecasts worldwide AR/VR revenues to reach $162 billion […]