This week marks the 25th annual Customer Service Week, a nationally recognized event that celebrates the importance of customer service and the people who are associated with this increasingly significant business element. This blog celebrates the technology that allows these people to do an exceptional job – and where and how it should be leveraged […]
The topic of artificial intelligence (AI) is red hot and dominates the headlines for much of the daily tech news cycle. There’s been some intriguing (and attention grabbing) themes running between these headlines including the potential for AI to end humanity (which included a public feud between Elon Musk and Mark Zuckerberg). Another key theme […]
AI in the real world – a snapshot of what’s to come
Recently at Code Conference 2017, internet analyst Mary Meeker, presented her annual Internet Trends report.
Last week, we hosted our 10th B2B IT Forum where we explored customer experience in the age of innovation.
Join us at our next B2B IT Forum on May 9, 2017, at the Microsoft New England Research and Development Center in Cambridge, MA, as we discuss the overlap between digital and physical engagement when it comes to CX.
The question of the week at Shoptalk 2017 was, “is retail dead?” Our resounding conclusion: absolutely not. It just needs a new blueprint.
A look at the convergence of digital and physical customer interactions in today’s on-demand economy.
The recent State of the City address, delivered by Boston Mayor Marty Walsh, projected progress in a city that’s as strong as ever, with increasing opportunity. He talked about the addition of 60,000 jobs over the past three years, an unemployment rate of just 2.4 percent (the lowest on record), and making Boston Public Schools […]
2016 marked the year that augmented and virtual reality (AR/VR) made it out of research and development labs and became a consumerized – and widely recognized – technology. In fact, Gartner’s latest emerging technologies Hype Cycle plots AR and VR on the “Slope of Enlightenment,” and IDC forecasts worldwide AR/VR revenues to reach $162 billion […]