The highlight of AWS Re:Invent is always the much anticipated keynote from CEO Andy Jassy. This year, over a three hour span, Jassy took us slide after slide through the dozens of new features AWS is rolling out. These were received by a mix of cheers and panic attacks from their competitors and hundreds of […]
At HR Tech 2018 “Artificial Intelligence” was the phrase of the week, slapped onto as many tag lines as possible. But after demo-ing many technologies at the Expo, I’m not convinced we’re there yet. HR tech tends to lag most other industries, and according to research by Future Workplace only 6% of TA leaders are […]
As an early stage enterprise tech investor, I was excited to go back to SaaStr Annual this year. For VCs, industry conferences are great for meeting with entrepreneurs, stress testing investment theses and learning from industry leaders to help our own portfolio companies. Since we are early stage investors at Ascent, most of the sessions […]
Our collective nostalgia for the 1990s is a thing that is either currently happening, or already passed, depending on your pop culture barometer. For most of us, that time represents Seinfeld and Pulp Fiction, and for others it marks the heyday of the telecom and networking markets as the internet drove explosive growth. Much like […]
Today’s ultra competitive, ever-evolving and customer-centric business landscape demands a continuous flow of change – change that’s often delivered in the form of “shiny and new.” Innovation has become the cornerstone for sustainable success, and one way to achieve this is through strategic partnerships. As a result, mergers and acquisitions activity continues to trend upwards, […]
This week marks the 25th annual Customer Service Week, a nationally recognized event that celebrates the importance of customer service and the people who are associated with this increasingly significant business element. This blog celebrates the technology that allows these people to do an exceptional job – and where and how it should be leveraged […]
The topic of artificial intelligence (AI) is red hot and dominates the headlines for much of the daily tech news cycle. There’s been some intriguing (and attention grabbing) themes running between these headlines including the potential for AI to end humanity (which included a public feud between Elon Musk and Mark Zuckerberg). Another key theme […]
AI in the real world – a snapshot of what’s to come
Recently at Code Conference 2017, internet analyst Mary Meeker, presented her annual Internet Trends report.
Last week, we hosted our 10th B2B IT Forum where we explored customer experience in the age of innovation.